An SLA that promises response time promises nothing
The claim Nearly every IT support agreement in this market is written around response time. A one-hour response commitment is satisfied by an automated ticket acknowledgement. It o...
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Engineering notes, infrastructure deep dives and practical guides from the Exotecho team.
Fixed-price web projects punish the client who learns
The claim A fixed-price software contract does not remove your risk. It sells you the risk back at a markup and then charges you again, through change orders, every time you learn...
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Your $12 VPS costs about $600 a month
The claim The invoice is not the cost. For a small Canadian business running its own site on an unmanaged virtual private server, the true monthly cost of ownership lands somewhere...
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