The claim When a client asks for a fixed price on a software project they have described in a paragraph, the honest answer is that nobody can price it yet, because the paragraph do...
The claim Before you commit your business's data to a software vendor, the question that matters most is not what the service does but how you get your data back out if you leave —...
The claim After an outage, the most tempting explanation is that someone made a mistake, and the most useless response is to make sure that person is more careful next time. People...
The claim If the only complete copy of your customer relationships lives inside a platform you do not control — a social network's follower count, a marketplace's buyer list, an em...
The claim When a software estimate turns out to be half of what the project actually cost, the usual explanation — padding was insufficient, the team was optimistic — misses the me...
The claim When a business chooses a hosting provider or a support vendor primarily on monthly price, it is optimising the smallest term in the equation. The cost that dominates the...
The claim When you add a third-party plugin, extension, or library to the software your business runs on, the feature list is the least important thing to evaluate. The number that...
The claim When someone leaves your company, every account they could reach should be closed or transferred before the end of their last day — and for an involuntary departure, with...
The claim The monthly fee is the smallest number in a software decision. The number that determines whether you are still using that tool in 2032 — happily or otherwise — is what i...
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